We know that part of earning our fee means you have to be 100% satisfied with our service throughout. So in all our dealings with you, we try to offer the sort of service we’d like to receive if we were selling.
Here are some examples of what you can expect from us...
When some agents send ill-informed juniors to ‘accompany’ viewings, we’ll only send an experienced professional, who’s able to fully answer buyers’ questions and counter any objections they may have.
What’s more, we make sure we all visit your property before marketing, so we can talk knowledgeably about it to potential buyers, and answer every question.
We just can’t understand why all agents don’t do these things...
When some are happy with a potential buyer saying "it’s not for us", we dig deeper to understand a buyer’s real objections and always try to look at ways around the negatives. Frankly, it’s what good agents should do.
Of course some buyers aren’t able to view properties during working hours, especially those from London on a weekend property hunting trip. So we’re happy to accommodate viewings on Saturdays, and in the evenings and on Sundays by arrangement, giving people the flexibility they need to make the right decisions.
“As the owner-manager of this company, I want you to be 100% satisfied. So I’ll oversee everything to do with your sale, and if ever you’re less than happy, call me directly and we’ll do our best to correct it.”
With our expert negotiation skills we’ll work to achieve the highest percentage of asking prices of any local agency (read more).
We prefer to meet you to discuss offers and help you with any concerns, and at all times, we’ll be there to keep buyer pressure away from you. It’s what we’re here for.
If you like, we can also assist with negotiating your onward purchase – all for no extra cost.
We recognise that communication and feedback is important to you. Once you instruct us, we’ll update you at least once a week. If you call and leave a message, we’ll call you back within two hours. Many agents say these things. With us, it’s a promise.
If we don’t know the answer to something, we’ll say so, then find out and report back to you.
We know that some people want to take things slowly, others are keen to get a move on. Whichever you want it’s fine by us and we’ll never rush you more than you’re comfortable with.
Once you receive an offer, we don’t stop there. Not only do we help you with the mountain of legal paperwork, we take on the tough job of chasing and cajoling any buyers, sellers, solicitors, mortgage brokers as necessary to make very sure your property sale completes – and on time.
It sounds cheesy, but we know we have to put the hours in to ensure your happiness. So we work hard on the little things that make the difference. If we need to collect potential buyers from the station – we will. If you need repairs on your house before marketing, we’ll put you in touch with trusted local traders.
Meet up with one of our property professionals to discuss your future plans
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