Jeremy Leaf, Chairman of the RICS Residential Faculty says “being shortlisted or actually winning one of these prestigious awards, which are widely recognised throughout the industry, demonstrates publicly an agent’s commitment to delivering the highest standard of service.”

There were 12 Regional Categories - Scotland, Wales, Greater London, East of England, East Midlands, North East England, North West England, Southern, South East England, South West England, West Midlands, Yorkshire and the Humber.

“We are delighted to support the Estate Agent and Letting Agent Awards again” says Jon Notley, Sales Director of FindaProperty.com . “We are always keen to promote the excellent work done by our many agents and clients and were particularly attracted by the format of these awards”.

Phil Spencer who present the Awards said: “This is the 5th year of the Estate Agent and Letting Agent Awards and I’ve increasingly enjoyed being part of the celebrations on each occasion. It’s fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go along way to help agents focus on keeping clients happy. He adds “After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key.”

Tweedie Brown, Group Managing Director of PSG, the headline sponsor and one of the biggest HIPS providers in the UK adds: “On behalf of PSG I would like to congratulate all the agents in their quest to help raise standards through their ability to deliver excellent service to both customers buying and selling homes.”

At the beginning of the year customers were asked to measure the estate agent's individual company performance using thirteen key service criteria. Once completed the questionnaire forms were returned by the agent's customers directly to the competition organisers where the results were collated and processed. Cooper Adams partner, Shaun Adams, said: "It was really exciting to receive this award. We would like to thank all our clients for their excellent feedback and support. We place a great deal of emphasis on providing the highest standard of customer service and are thrilled to be named one of Britain's best estate agents. We regularly monitor customer satisfaction and we know our clients always recommend us to their friends and family."

Cooper Adams was delighted to score between 92% and 100% for it's service in every category.

• First impressions of Cooper Adams clients Above Average/Good/Excellent - 100%
• Quality of Cooper Adams particulars provided Good/Excellent - 100%
  
• Quality ease of use and speed of Cooper Adams website Good/Excellent - 100%
  
• Viewings conducted through Cooper Adams Above Average/Good/Excellent - 100%
  
• Advice at offer stage Above Average/Good/Excellent - 100%
  
• Helpfulness before exchange of contracts Above Average/Good/Excellent - 96%
  
• How co-operative with the solicitors Above Average/Good/Excellent - 96%
  
• Extra information on transport links Above Average/Good/Excellent - 92%
  
• Financial advice Above Average/Good/Excellent - 92%
  
• How trustworthy buying Above Average/Good/Excellent - 100%
  
• Promptness and appropriateness of valuation Good/Excellent - 92%
  
• Fee structure and costs Above Average/Good/Excellent - 92%
  
• Media advertising, newspapers internet etc Above Average/Good/Excellent - 92%
  
• How trustworthy selling Above Average/Good/Excellent - 92%